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This Privacy Policy explains how NewCare Clinic (“we”, “us” or “the Clinic”) handles personal information when you use this website, request an appointment or contact us. We process personal information only for legitimate clinic and website purposes and in accordance with applicable Indian law.
Information you provide
When you submit an appointment request, you may provide:
- Your name and telephone number.
- Your email address, if you choose to provide it.
- Your preferred appointment date, time and service.
- A message containing information you choose to share.
- Your consent to use this information for the appointment enquiry.
Please do not submit detailed medical records, government identification numbers, payment information or emergency information through the website form.
Technical information
Our hosting and security providers may automatically process limited technical information, such as your IP address, browser type, device information, requested pages, timestamps and error or security logs. This information is used to operate, protect and diagnose the website. We do not intentionally use advertising or cross-site tracking cookies on this website.
How we use information
We use personal information to:
- Respond to and coordinate appointment enquiries.
- Contact you about availability, timing or services you requested.
- Operate, secure and improve the website.
- Maintain necessary administrative records and comply with legal obligations.
Submitting the form does not create a doctor-patient relationship and must not be used for emergencies or urgent medical advice.
Consent and your choices
By submitting an appointment request and selecting the consent checkbox, you ask us to use the submitted information for that enquiry. You may withdraw that consent or ask us to stop using the information by contacting the Clinic. Withdrawal does not affect processing already completed or information we must retain under applicable law.
Sharing of information
We do not sell personal information. We may share only the information reasonably necessary with Clinic personnel and service providers that help us operate communications, hosting, security or appointment administration. We may also disclose information when required by law, to protect a person’s safety, or to establish or defend legal rights.
Retention
Appointment-enquiry information is kept only for as long as reasonably necessary to respond, administer the request, resolve concerns and meet applicable legal or record-keeping requirements. When information is no longer required, we take reasonable steps to delete or anonymise it.
Security
We use reasonable administrative and technical safeguards appropriate to the nature of the information. No internet transmission or storage system is completely secure, so please share only the information necessary for your enquiry.
Children’s information
A parent or lawful guardian should submit appointment requests for a child. Children should not submit personal information independently through this website. Please avoid including unnecessary details about a child in the message field.
Your rights and grievances
Subject to applicable law, you may request access to or correction, updating or erasure of your personal information, withdraw consent, or raise a grievance about its handling. We may need to verify your identity before acting on a request.
External services
If you use a telephone, WhatsApp or another external service linked from this website, that provider may process information under its own privacy policy. We do not control those external services.
Contact us
For a privacy request or grievance, contact NewCare Clinic by telephone at 9594626266. Please state that your request concerns website privacy so it can be directed appropriately.
Changes to this policy
We may update this policy to reflect changes to the website, Clinic practices or applicable law. The revised version will be posted here with a new “Last updated” date.